FAQs

For The Principal Collection, you can purchase a maximum of six bottles per order. For all other expressions, you can purchase a maximum of one bottle per order.

Our terms and conditions of sale can be found here.

Orders can only be placed on our website. If you are having any issues with placing an order please contact our Customer Service team.

We do not offer any discounts.

We accept Visa, Visa Debit, MasterCard, American Express, Google Pay, Apple Pay, and Shop Pay.

Please contact our Customer Service team.

Your confirmation email may have ended up in your junk mail. If this is not the case then please contact our Customer Service team who will check your order.

We only accept GBP.

Yes we can. If you need a VAT receipt, please contact our Customer Service team and they can arrange this.

We only offer shipping to the United Kingdom.

Orders under £100 are subject to a £4.99 delivery charge. For orders over £100, shipping is complimentary.

Orders placed before 1pm Monday to Friday will usually be dispatched the same day and will be delivered by DPD. For mainland UK, orders will usually be delivered within 1 to 3 days. For some rural areas, delivery times can be up to 5 working days.

To change your delivery address before your order has been processed please contact our Customer Service team and they will help with any changes.

If your order has already been processed and dispatched you will have received a DPD notification that will allow you to change your final delivery address. Please see the DPD help page for further information.

Once your order has been processed and dispatched you can change your delivery date through DPD using the tracking code provided in our dispatched email.

We require a responsible adult over the age of 18 to accept the delivery.

No, our distillery shop is currently closed while we undertake expansion works.

Our delivery partner will attempt to redeliver and notify you when this will be done.

You can re-arrange delivery via DPD using the original tracking email. DPD will attempt delivery up to 3 times. If they are unable to deliver a third time it will be returned to our warehouse and our Customer Service team will reach out to you to confirm if we should reattempt delivery.

If you wish to cancel your order please contact our Customer Service team and they will advise you accordingly.

If you have opened your bottle and there seems to be something wrong with the quality of the whisky please contact our Customer Service team who will help to arrange a return of the bottle to our team for analysis. 

If we are able to, we will arrange a replacement bottle. Please note that this is not always possible due to the limited nature of some of our expressions. Where we are unable to replace a bottle and we have confirmed that there is an issue with the whisky, we will arrange for a full refund to be given.

If you have not received your bottle or box in excellent condition please contact our Customer Service team and they can arrange a replacement box for you. 

Please ensure you take a photo of both the inner box and the outer packaging and send these to us as these will help us identify any issues.